Refund Policy

Last updated: November 9, 2026

All purchases are digital items delivered in game, so all sales are final once they're delivered. Please read this before buying.

When we will help

• Not delivered: if your purchase hasn't shown up in game within 24 hours, open a ticket. We'll deliver it, or refund you if we can't.
• Charged twice: if you were charged more than once for the same purchase by mistake, we'll refund the extra charge.
• Wrong username: if you typed the wrong username, open a ticket right away. We may be able to move it to the right account if it hasn't been used yet.

No refunds for

• Purchases that were delivered and used, including coins that were spent.
• Changing your mind after buying.
• Getting muted, kicked or banned for breaking the server rules.
• Changes or resets to the server, the economy, or what a rank includes.
• The rest of a monthly rank's period after you cancel. You keep it until the period ends.

Chargebacks

Please talk to us before going to your bank or PayPal. Opening a chargeback or dispute results in a permanent ban from the server.

How to ask

Open a ticket in our Discord with your Minecraft username, the email you paid with, and your Tebex transaction ID (it's in your receipt email).